Refund policy
Return shipping postage is the sole responsibility of the customer.
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at talenncollection@gmail.com with your email address and order number. If your return is accepted, we’ll send you a return shipping label at a cost, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question or request at talenncollection@gmail.com. we will gladly help you.
Damages and issues
Please inspect your order upon reception and contact us in 5 days max if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
unfortunately, Certain types of items cannot be returned like:
- Free gifts or promotional items
- Items marked FINAL SALE
- Sunglasses
- Bodysuits
- Jewelry
- Swimwear
- Lingerie
- Worn items
- Items with scents, deodorant, and signs of wear.
- Shipping fees
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
For all returns we issue store credit only. Refunds are not available.
Unfortunately, if the item is marked FINAL SALE cannot be returned.
will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.